Shipping policy
Shipping Charges
For orders within India:
- Orders below ₹499: Standard shipping charge of ₹70
- Orders of ₹499 or more: Free shipping
Shipping charges applicable to your order will be displayed at checkout.
Processing
Orders are generally processed after successful payment confirmation.
Processing may take additional time during product launches, sales, holidays, or periods of unusually high order volume.
Delivery Time
Our standard estimated transit time is approximately 3–5 business days after dispatch.
Delivery times may vary depending on the destination, courier service, weather, public holidays, operational disruptions, or other circumstances beyond our reasonable control.
Tracking
Where tracking is available, tracking information will be provided through the contact details associated with your order.
Customers are responsible for providing an accurate and complete delivery address and contact number.
Incorrect Address
If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply for re-delivery.
Delayed or Lost Shipments
If your order is delayed, please contact us with your order number so that we can investigate the shipment with the relevant delivery partner.
Where a shipment is confirmed as lost or otherwise requires resolution, Kozmiq Kat will work with the customer and shipping provider to resolve the issue in accordance with applicable law.