Refund policy
Last Updated: August 16, 2026
1. No Refund Policy
Kozmiq Kat does not offer refunds for change of mind, incorrect selection, personal preference, or any other reason where the product has been delivered as ordered and is not defective.
All purchases are considered final once the order has been confirmed, subject to applicable consumer rights under Indian law.
2. Replacement for Defective or Damaged Products
We provide a replacement only if the product is received defective, damaged, or materially different from the product ordered.
A replacement will be provided only after the issue has been reviewed and verified by Kozmiq Kat.
Unboxing Video Requirement
For any damage, defect, or missing/wrong product claim, the customer must provide a clear, continuous unboxing video showing:
- The unopened package before opening
- The shipping label/order details
- The package being opened
- The product being removed
- The condition of the product immediately after opening
- The defect, damage, or discrepancy clearly visible
The video must not be edited or cut.
If adequate video proof is not provided, Kozmiq Kat may be unable to verify the condition of the product at the time of delivery and may decline the replacement request, subject to applicable law.
3. Reporting a Defective Product
If you receive a defective, damaged, or incorrect product, contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear unboxing video
- Clear photographs of the product and packaging
- Description of the issue
Our team will review the submitted evidence and determine whether the product qualifies for replacement.
4. Replacement Process
If the claim is approved:
- Kozmiq Kat will confirm the replacement request.
- We will provide instructions for the next steps, if the defective product needs to be returned.
- The replacement product will be shipped after the required verification/return process is completed.
- Replacement will be subject to product availability.
If the exact product is unavailable, Kozmiq Kat will contact the customer regarding an appropriate resolution.
5. Products Not Eligible for Replacement
Replacement requests will generally not be accepted for:
- Change of mind
- Personal preference
- Incorrect selected by the customer
- Damage caused after delivery
- Scratches or damage caused by improper handling
- Altered or modified products
- Normal wear and tear
- Products that have been used, worn, or damaged by the customer
- Claims without sufficient evidence to verify the reported issue
Nothing in this policy limits any consumer rights that cannot legally be excluded.
6. No Exchanges for Preference or Size
Kozmiq Kat does not provide exchanges simply because a customer changes their mind, selects the wrong size, or no longer wants the product.
Please carefully check the product description, and specifications before placing your order.
7. Return Shipping for Approved Defective Products
If Kozmiq Kat determines that a product is defective, damaged, or incorrectly supplied, we will provide instructions regarding the return of the affected product where required.
Customers should not send products back without contacting Kozmiq Kat first.
8. Cancellation Policy
Orders can only be cancelled if the cancellation request is accepted by Kozmiq Kat before the order has been processed or dispatched.
Once an order has been processed or dispatched, cancellation may no longer be possible.
To request a cancellation, contact us immediately with your order number.
Cancellation requests are not guaranteed and depend on the processing status of the order.
9. Refunds
Kozmiq Kat does not offer refunds as part of its standard return or replacement process.
For an approved defective-product claim, the standard resolution is replacement, not refund, subject to applicable law.
Where applicable law requires a different remedy, Kozmiq Kat will comply with the applicable legal requirement.
10. Contact
For a replacement or cancellation request:
DM us on instagram
Please include your order number in every request.